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Having Trouble Accessing Your Texas Nurse Portal Account?
Unsupported Device Problems
Please ensure that you are accessing the Texas Nurse Portal using a supported device.
Cannot Access Previously Created Account – Forgot Password
If you cannot log-in to your existing account, do not create a duplicate account. You must maintain a single Texas Nurse Portal account – you will need to access your verified account (rather than creating a new one) as your official account with the Board.
Cannot Access Previously Created Account – Email Address Change
If you cannot log-in to your existing account, do not create a duplicate account. You must maintain a single Texas Nurse Portal account – you will need to access your verified account (rather than creating a new one) as your official account with the Board.
Important update to online payments: Our online payment processor recently implemented increased security measures which now requires the CVV code AND zip code (postal code for non-US residents) on all online payments. Applicants must ensure they’re entering the correct CVV code (found on the back of the debit/credit card being used) AND the zip code (postal code) that matches the billing zip code (postal code) associated with the card being used for the payment. The billing zip code (postal code) is the number on file with the bank who issued the debit/credit card.
My credit card was billed for a transaction that was declined. I need you to return my money.
Recently a security enhancement was made to incorporate CVV and ZIP code verification for all credit card transactions. Credit card transactions are a two-step process, an authorization and a capture. The authorization step applies the initial charge to your credit card and reduces your available balance by the amount of the transaction. The capture step checks the CVV and ZIP code on file with the issuing bank. When the capture step is declined or fails, TPE automatically initiates a void to remove the transaction and remove the hold being applied to your card balance.
Why was my card declined but the charge showed up on my credit card?
CVV and ZIP code verification occurs AFTER the charge has been authorized by the issuing bank. Your credit card account will display the authorization as a charge and reduction of the available fund balance. If the CVV or ZIP code fails to match that on file with the issuing bank, the transaction will be declined and voided. The credit card account will display both the authorization and the void.
How can I be sure that I will not be charged twice if I try to run the transaction again?
If your order was declined due to CVV/ZIP code verification enhancements, you can be assured that any charge that appears in your credit card account represents an authorization, a temporary hold on the funds available. This temporary hold automatically lapses when the verification fails and the transaction is voided. At that time the funds are restored for your use.
How can I be sure that my credit card transaction will be successful with CVV/ZIP verification checks in place?
Always provide up-to-date information for the name, billing address, ZIP code, and card verification number (CVV). And be sure that the card has sufficient funds. Below are screenshots from CCP indicating the values being validated on credit card transactions.
· Some users may be using a credit card issued by their company (such as for fleet cars) – In this case the zip code will be the one associated with the issuing company.
· Some users may be using a credit card of a family member – In this case the zip code will be the one associated with the cardholder.
· Some users may be using gift cards – In this case the zip code will be the one associated with the card itself. Most gift cards require registration; please instruct users to use this zip code.
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Video: "How to Create a Nurse Portal Account WITHOUT an Existing Nursing License"
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Video: "How to Submit a NCLEX Application to the Texas Nurse Portal"
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Video: "How to do a Name Change on the Texas Nurse Portal"
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Below is a video about "How to Create a Nurse Portal Account WITHOUT an Existing Nursing License."
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